This Refund Policy outlines the terms under which Zavia Prime System LLC processes refunds for our web development services. Because our work involves significant time, expertise, and resource allocation from the moment a project begins, our refund policy reflects the custom nature of these services. By engaging our services, you agree to this policy.
1. Nature of Our Services
Zavia Prime System LLC provides custom, project-based web development services. Every project is scoped and built specifically for each client. As such, work invested cannot be fully recovered once begun, and our refund terms reflect this reality.
2. Deposits
All projects require a deposit (typically 50% of the total project value) before work commences.
This deposit covers:
* Project scoping and planning time
* Resource allocation and scheduling
* Initial design and development work
Important Notice
Deposits are non-refundable once work has begun.
If a project is cancelled within 48 hours of deposit payment and before any work has commenced, a full refund of the deposit may be issued at our sole discretion.
3. Milestone-Based Payments
For projects structured with milestone-based payments:
* Payments made for completed and approved milestones are non-refundable
* If a project is cancelled mid-milestone, payment is owed for the proportional work completed
* We will provide full documentation of work completed to support any payment calculations
4. When Refunds Apply vs. When They Do Not
Eligible for Refund
Refunds may apply if:
* We are unable to deliver the agreed scope due to circumstances within our control
* A technical error results in a duplicate payment being charged
* Project has not commenced within 30 days of deposit due to our delay
Not Eligible for Refund
Refunds do not apply if:
* Client changes their mind after work has commenced
* Client fails to provide required content or feedback
* Client requests features outside the original scope
* Dissatisfaction with the Bubble platform itself
* Project is paused or cancelled after milestones are completed
* Delays are caused by client unavailability
5. Dispute Resolution
If you are unsatisfied with our services, we strongly encourage you to contact us first.
We are committed to resolving disputes fairly and professionally. Please reach out within 14 days of the issue arising so we can work toward a resolution before any formal escalation.
6. Refund Process
Approved refunds will be processed as follows:
* Refunds are issued to the original payment method used at the time of purchase
* Processing time is typically 5–10 business days depending on your bank or card issuer
* All refunds are issued in US Dollars (USD)
* You will be notified via email once a refund has been initiated
7. Chargebacks
We take chargebacks seriously.
If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback with full supporting documentation.
Clients found to have initiated fraudulent chargebacks may be permanently barred from future services.
Contact Us
For billing questions, refund requests, or dispute resolution, please contact:
Zavia Prime System LLC
Email: info@zaviaprimesystem.com
Website: www.zaviaprimesystem.com
Registered State: Wyoming, United States
We aim to respond to all billing inquiries within 1–2 business days.